shipping your bluboho order

so you’ve made your online order! we can’t wait for you to receive your new bluboho pieces and are committed to processing and shipping your package within 1-2 business days of placing your order. for all of our made to order items or engraved pieces, please take note of the projected timelines stated in the product description to get a good sense of when the piece will be completed. made to order pieces will ship within 1-2 business days after completion.

we advise you to please make sure that you double check that all shipping information is correct, as we are not responsible for lost or stolen items once your package has been delivered to the stated shipping address.

if you have any questions or require additional information please send us an email at guestexperience@bluboho.com and a member of our team will happy to assist you!

canadian shipping

• standard shipping, on orders over $250 within Canada: 2-7 business days - FREE
• standard shipping, on orders under $250 within Canada: 2-7 business days - $15
• express shipping, on orders under $1000: 1-2 business days -                         $34
• express shipping, on orders over $1000: 1-2 business days -                            FREE

please note that that all US orders placed online are inclusive of taxes and duties. all USD prices have duties and taxes already built into them for you, so you do not have to worry about paying anything extra when the order arrives.

united states shipping

• standard US shipping with USPS, on orders over $250: 5-8 business days - FREE
• standard US shipping with USPS, on orders under $250: 5-8 business days  $20
• Fedex International Economy, on orders over $800: 2-5 business days -          FREE
• FedEx International Economy, on orders under $800:  2-5 business days -      $20 and up, based on shipping location 
• Fedex International Priority, on orders under $4000: 2-3 business days -      $30 and up, based on shipping location
• Fedex International Economy, on orders over $4000: 2-3 business days -      FREE

international shipping

• FedEx International Economy: 5-10 business days -                                              $20 and up based on shipping location 

please note that that all international orders placed online, you will be responsible for all duties, taxes and custom charges upon arrival in the destination country. we're unable to provide an estimated duties and taxes amount as this will vary by country.  if you order is refused, you will still be responsible for charges incurred in shipping the package.

Q&A

when will my piece ship out?

we try our best to ship your special pieces within 1-2 business days of receiving your order and will be shipped pending order volume. the above transit times are estimates estimates based on our shipping providers, and does not include processing times.

we advise you to please make sure that your shipping information is 100% correct as we are not responsible for lost or stolen packages once your package has been delivered to stated shipping address. 

what if my piece is made to order?

our team needs to handcraft this special piece for you once you have placed your order. we are working as fast as we can to handcraft your special pieces, so please allow for the made-to-order wait time stated on the product page (4-6 weeks)

when will my engraved piece ship?

we require 2-3 weeks to engrave your piece prior to shipping. once your piece(s) has been engraved, it will ship within 1-2 business days.

what do I do if my tracking says my order has been delivered and I have not received my package?

oh no! please contact us within 30 days of said delivery date at guestexperience@bluboho.com or 647.273.6297

who can I contact if I require assistance with my order?

we are more than happy to help! you can reach us at 647.273.6297 or guestexperience@bluboho.com. you can also start a live chat with one of our connectors. 

 

 

route shipping insurance

we know shopping online can be tricky and with the increase in volume that shipping providers (Canada Post and FedEx) are seeing, we want to make sure you feel protected for whatever could occur once your order leaves our hands and is on it’s way to yours!

we have partnered with Route to provide our guests with optional shipping insurance so you can purchase with confidence.  Route Package Protection is calculated at checkout based on 1.5% - 5% of the order’s subtotal. in the event that your package is lost, damaged or stolen, Route will either send a replacement out to you or reimburse you for the value of the item(s) purchased (up to $5000). please note that this is an insurance policy which does have limitations, please see details below. for a detailed breakdown of Route's official insurance policy, please see here

listed below is a brief summary of Route Shipping Protection coverage, but you can review the full policies here

lost - in transit

• domestic: the issue must be filed between 7 and 30 days from the last shipping update. 
• international: the issue must be filed between 20 and 30 days from the last shipping update. 

stolen - marked as delivered

• the issue must be filed between 5 and 15 days from when the order was marked delivered. 

damaged

• the issue must be filed with photos of the damaged package and item, no later than 15 days from when the order was marked delivered.

how do I file a claim with Route? 

have your order number handy, and get started right here.